Privacy Policy

Our Commitment to Privacy

Information We Collect

We collect several types of information from and about users of our website and services, including information by which you may be personally identified and information about your internet connection, equipment, and usage patterns. We collect this information directly from you, automatically through website usage, and from third parties.

How We Use Your Information

vixalorenta uses collected information for various purposes related to providing, maintaining, and improving our services. We process your information only when we have a legal basis to do so and in accordance with Australian privacy laws.

• • To provide financial planning services, consultations, and advice tailored to your specific circumstances, goals, and needs.
• • To communicate with you about appointments, follow-up consultations, service updates, and respond to your inquiries or requests.
• • To improve our website functionality, user experience, content, and services based on aggregated usage patterns and feedback.
• • To send periodic emails about services, updates, or related information if you have opted in to receive such communications.
• • To maintain security, prevent fraud, and protect against unauthorized access or other illegal activities.
• • To comply with legal obligations, enforce our terms, and respond to lawful requests from public authorities.
• • To analyze trends, administer the site, track user movements, and gather demographic information for internal business purposes.

Information Sharing and Disclosure

vixalorenta does not sell, trade, or rent your personal information to third parties. We may share your information only in specific circumstances and with parties who assist us in providing services or as required by law. All third parties with whom we share information are bound by confidentiality obligations.

Your Privacy Rights

Under Australian privacy laws, you have certain rights regarding your personal information. vixalorenta respects these rights and provides mechanisms for you to exercise them. Contact us to make requests related to your information.

• • Right to access your personal information and request copies of data we hold about you.
• • Right to request correction of inaccurate or incomplete personal information we maintain about you.
• • Right to request deletion of your personal information subject to legal retention requirements.
• • Right to request transfer of your information to another service provider in commonly used formats.
• • Right to object to processing of your personal information for specific purposes including direct marketing.
• • Right to request restriction of processing your information under certain circumstances defined by law.

Information Security Measures

vixalorenta implements appropriate technical and organizational measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your information, no method of transmission or storage is completely secure.

Data Retention Periods

vixalorenta retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of information and purpose.

• • Account information and consultation records are retained for seven years following service completion to comply with financial record-keeping requirements.
• • Website usage data and analytics information are typically retained for 24 months for analysis purposes.
• • Email correspondence and communication records are retained for three years unless longer retention is required by law.
• • Financial planning documents and client files are retained according to professional standards and regulatory requirements applicable to financial services.
• • Marketing communication preferences are retained until you withdraw consent or request deletion from our systems.

Upon expiration of retention periods, we securely delete or anonymize personal information unless continued retention is required by law or for legitimate business purposes.

International Data Transfers

vixalorenta primarily stores and processes information within Australia. However, some service providers we use may store or process data in other countries. When transfers occur, we ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy principles.

• • We use service providers located in countries with adequate privacy protections as recognized by Australian authorities.
• • Contractual agreements with service providers include data protection clauses ensuring compliance with Australian privacy standards.
• • We implement technical measures such as encryption to protect data during international transmission.
• • You have the right to obtain information about safeguards we have implemented for international transfers by contacting us.

Cookies and Tracking Technologies

vixalorenta uses cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences. For detailed information about our cookie practices, please refer to our Cookie Policy.

Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, some website features may not function properly without cookies.

Privacy Policy Updates

vixalorenta may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a revised effective date. Material changes may be communicated through additional means.

• • We will update the Last Updated date at the bottom of this Privacy Policy when changes are made.
• • Significant changes affecting your rights or how we process data may be communicated via email to registered users.
• • Continued use of our website or services after changes are posted constitutes acceptance of the updated Privacy Policy.
• • We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you disagree with changes to this Privacy Policy, you should discontinue use of our services and contact us to discuss your concerns.